NBN

Most of the NBN problems are resolved by power cycling the modem. Power cycling helps refresh the connection and gets you online. If even after power cycling the issue is not resolved then try hard resetting the modem, refer to the respective manual of the modem for steps to reset the modem. If problem persist, please call us to raise a faults ticket.

Speed of the NBN depends on many factors such as type of speed plan opted, number of users in the office, quality of infrastructure used and many more. Talk to us.

If the problem is with the copper line or the fibre or the NBN NTD then we need to raise a faults ticket to NBN and schedule a NBN technician. Our 4G back up can keep you connected to the internet by the time we arrange to fic the problem.

  Hosted Cloud Telephony:

Hosted cloud telephony runs over the internet and hence the quality of service largely depends upon the quality of the internet. We highly recommend keeping voice and data connection separate, this creates a redundancy and a reliable voice solution.

Hosted telephony configurations can be changed as per your requirement. You can login in to your portal and do the changes your self or we are happy to assist you, just give us a call or drop us a email.

Resetting the phone system is very easy, please refer to the respective handsets manual in the fact sheets and hardware guides section of our website or go to https://www.theuplink.com.au/fact-sheet-hardware-guide.php

  Mobiles:

If you are not getting good coverage, then try to power cycle your device. If the problem persists then try to do network reset on your handset. Network reset refreshed connection with the network provider and connects with the nearest possible tower.

In some cases, you may need to do a SIM replacement. Call us and we wil arrange to send you a replacement SIM.

To set up voice mail call 101 from your mobile and follow the prompt to record the greeting message and set pin for voicemail.